

LearningPlus Academy
1. Objectives
and Background
LearningPlus
Academy is committed to providing the best service in a timely manner. We aim
to accommodate your needs.
Unfortunately,
when a client cancels without giving adequate notice, it prevents another
client from being served. This cancellation policy is used as a way of
respecting the time commitment of all involved. It explains the process for
requesting a cancellation and the fees applicable. This policy is used in
fairness to both our business and the clients who would otherwise have wanted
an appointment.
We are
implementing a straightforward cancellation policy to be upfront about all the
costs you may face when engaging our services.
2. Cancellation
Process
We
understand situations can arise in which you must cancel your appointment. Due
to limited appointment availability, we request that you cancel with adequate
notice. This allows us to fill that appointment slot.
You may cancel by contacting us by:
(a) phone
+61480289720; or
(b) email admin@learningplusacademy.com.
We
require a minimum of "one day, as 24 hours" notice for cancellation.
Please inform us by "9 PM (Melbourne, Australia)" "one day, as
24 hours" prior to your scheduled appointment to notify us of any changes
or cancellations.
If no
prior notice or the notice given is not provided within the minimum notice
period, you will be charged a cancellation fee (see below) for the missed
appointment.
2.1. Late Arrivals
Late arrivals can only be extended to the remaining time of the
scheduled appointment. If you are "15 minutes" late past your
appointment we will have to reschedule/cancel the appointment, which may incur
cancellation fee.
3. Cancellation
Fee
(a) The
cancellation fee is $"50% of the fee for the session".
(b)
The cancellation fee will be charged by
credit/debit card, or the payment method used for booking..
(c)
The cancellation fee may be deducted from any
deposit paid for the appointment (if any).
(d)
The cancellation fee is the sole responsibility
of the client and must be paid in full within "up to 2 days, as 48
hours" after invoicing.
4. Acceptable
circumstances for waiving cancellation fees
We
understand that plans may change due to uncontrollable and external
circumstances. Missed appointments can be unintentional or may stem from an
emergency, etc. Therefore, cancellation due to such circumstances will not
incur a cancellation fee. Having cancellation fees waived require approval from
LearningPlus Academy.
5. Refund
policy
If the
notice of cancellation is given "one day, as 24 hours" before the
scheduled appointment, LearningPlus Academy will refund any deposit that was
received to book an appointment.
6. Questions
Our
business firmly believes that a good client and business relationship is based
upon mutual understanding. Questions about our cancellation policy should be
directed to admin@learningplusacademy.com, or +61480289720.
7. Agreement
Please
sign that you have read, understood and consented to this Cancellation Policy.
By signing, you understand that you are holding a spot and you may be charged a
cancellation fee if an appointment is cancelled without providing at least
"one day, as 24 hours" notice or if the appointment is missed.
Date: _____/_____/______
Please sign here
................................................................................................................
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